Terms and privacy policy

Last Updated: [2026-6-1]

Welcome to PENMOWU (“PENMOWU,” “we,” “our,” or “us”). These Terms & Policy (“Terms”) govern your access to and use of https://penmowu.com, including our website, dashboard, services, API, account features, support channels, and related tools.

By accessing or using PENMOWU, creating an account, adding funds, placing an order, using our API, or contacting our support team, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

PENMOWU is a multi-platform SMM panel and social media service platform that provides service categories for platforms such as TikTok, YouTube, Instagram, Facebook, X/Twitter, Telegram, Spotify, SoundCloud, and other digital platforms.

1. Acceptance of Terms

By using PENMOWU, you confirm that:

• You have read, understood, and agreed to these Terms.
• You are responsible for your use of the website and services.
• You will comply with all applicable laws, regulations, platform rules, and third-party terms.
• You will not use PENMOWU for unlawful, abusive, misleading, fraudulent, or unauthorized purposes.

If you use PENMOWU on behalf of a company, agency, reseller business, client, or other organization, you represent that you have authority to accept these Terms on behalf of that entity.

2. Eligibility

To use PENMOWU, you must be legally able to enter into a binding agreement under the laws applicable to you.

You may not use PENMOWU if:

• You are prohibited from using our services under applicable law.
• Your account has been suspended or terminated by us.
• You intend to use the services for fraud, spam, impersonation, harassment, platform abuse, fake testimonials, deceptive reviews, or other prohibited activity.
• You are using the platform on behalf of a person or entity that is not authorized to use the services.

We reserve the right to refuse service, suspend accounts, cancel orders, or restrict access where we believe a user has violated these Terms or created risk for PENMOWU, our users, our service providers, or third-party platforms.

3. Account Registration

To use certain features of PENMOWU, you may need to create an account.

You agree to:

• Provide accurate and current account information.
• Keep your login credentials secure.
• Not share your account with unauthorized users.
• Not create accounts using false, misleading, or fraudulent information.
• Not sell, transfer, rent, or assign your account without our permission.
• Notify us if you believe your account has been accessed without authorization.

You are responsible for all activity that occurs under your account, including orders, deposits, API usage, support requests, and account settings.

PENMOWU is not responsible for losses caused by your failure to secure your account credentials, email account, API key, device, or payment access.

4. Services Overview

PENMOWU provides access to social media service categories, which may include, depending on availability:

• Followers
• Likes
• Views
• Comments
• Shares
• Saves
• Reactions
• Live engagement options
• Channel or group members
• Music promotion categories
• Website traffic-related services
• API and reseller workflow tools

Service availability, pricing, delivery speed, refill options, minimum order quantity, maximum order quantity, and other details may vary by service and platform.

We may add, update, pause, replace, or remove services at any time without prior notice.

5. No Affiliation With Third-Party Platforms

PENMOWU is an independent service platform.

We are not affiliated with, endorsed by, sponsored by, or officially connected to TikTok, YouTube, Instagram, Facebook, Meta, X/Twitter, Telegram, Spotify, SoundCloud, or any other third-party platform unless expressly stated.

All platform names, logos, trademarks, and service marks belong to their respective owners. References to third-party platforms are for identification and service description purposes only.

6. Order Placement

Before placing an order, you are responsible for reviewing:

• Service name
• Service description
• Platform type
• Link format requirements
• Minimum order quantity
• Maximum order quantity
• Estimated start time
• Estimated delivery time
• Refill availability
• Cancellation rules
• Special notes or restrictions

By placing an order, you confirm that the link, quantity, service selection, and other order details are accurate.

PENMOWU is not responsible for delays, failed delivery, partial delivery, or non-refundable orders caused by incorrect links, private profiles, deleted content, unavailable posts, restricted pages, changed usernames, invalid URLs, duplicate orders, or failure to follow service instructions.

7. Link and Content Requirements

Most services require a public link, such as a public profile, post, video, page, channel, group, playlist, track, or content URL.

You agree that:

• The submitted link must be publicly accessible.
• The content must not be deleted, hidden, restricted, or changed during delivery.
• Usernames, profile links, post links, and video links must remain valid while the order is processing.
• You will not place multiple conflicting orders on the same link unless the service description allows it.
• You will not submit links that involve illegal, harmful, abusive, exploitative, or prohibited content.

If your submitted link becomes unavailable, private, restricted, removed, renamed, or otherwise inaccessible, the order may be delayed, completed partially, canceled, or marked as non-refundable depending on the service.

8. Order Status

Order statuses may include:

• Pending: The order has been submitted and is waiting to start.
• Processing: The order has been accepted and is being prepared.
• In Progress: Delivery has started.
• Completed: The order has been marked as completed.
• Partial: Only part of the order was delivered, and the remaining balance may be credited according to service rules.
• Canceled: The order was canceled or could not be processed.
• Refilling: A refill request is being processed, if applicable.

Order status updates are provided for convenience and may not always reflect real-time platform activity. Delivery may vary depending on platform conditions, service availability, provider capacity, and technical factors.

9. Delivery Time

Delivery times shown on PENMOWU are estimates only.

We do not guarantee exact start time, exact delivery speed, exact completion time, or uninterrupted delivery for any service.

Delivery may be affected by:

• Platform updates
• Service provider availability
• Order volume
• Incorrect or restricted links
• Public/private account settings
• Content deletion or link changes
• Platform moderation or algorithm changes
• Technical issues
• Third-party delays

A delay does not automatically qualify an order for refund or cancellation unless the service description or support decision states otherwise.

10. Refill Policy

Some services may include refill support. Refill availability depends on the selected service and its description.

A refill may be available only if:

• The service includes refill support.
• The order is within the stated refill period.
• The link remains public and valid.
• The drop is eligible under the service rules.
• The user has not changed the username, deleted the content, restricted the profile, or placed conflicting orders.
• The refill request follows the proper support process.

Not all services include refill. Some services are non-refillable. If a service does not state that refill is available, you should assume that refill is not included.

Refill speed is not guaranteed. Refill requests may be approved, rejected, delayed, or partially completed depending on the service conditions.

11. Cancellation Policy

Cancellation availability depends on the selected service and order status.

An order may not be cancelable once it has started processing, is in progress, or has been sent to the provider.

Cancellation may be denied if:

• The order is already processing.
• Delivery has started.
• The service does not support cancellation.
• The submitted link is incorrect but already processed.
• The user placed duplicate or conflicting orders.
• The order is delayed but still active.

If a cancellation is approved, the remaining undelivered balance may be credited to your PENMOWU account, depending on the service rules.

12. Refund Policy

Unless otherwise stated, payments and deposits made to PENMOWU are used as account balance for ordering services.

Refunds may be handled as account balance credit, partial credit, or another method at our discretion, subject to service rules, payment method limitations, fraud checks, and applicable law.

Refunds may not be available for:

• Completed orders
• Orders submitted with incorrect links
• Orders submitted to private, deleted, restricted, or changed content
• Services clearly marked as non-refundable
• Services already in progress
• Duplicate orders placed by the user
• Orders affected by platform actions outside our control
• Orders where the user violated these Terms
• Account balance used for completed services
• Promotional or bonus balance

Chargebacks, payment disputes, fraudulent payment activity, or unauthorized payment claims may result in account suspension, service restriction, cancellation of active orders, removal of bonus balance, or termination of access.

13. Account Balance

Deposits may be added to your PENMOWU account balance and used to place orders.

You are responsible for verifying the deposit amount, payment method, transaction details, and account balance before placing orders.

Account balance may not be transferable, resellable, withdrawable, or refundable unless expressly approved by PENMOWU or required by applicable law.

Bonus balance, promotional credit, referral credit, or special credit may have additional restrictions and may not be eligible for refund or withdrawal.

14. Pricing and Service Changes

Prices may change at any time without prior notice.

Service rates, minimum order quantities, maximum order quantities, delivery estimates, refill terms, and descriptions may be updated based on platform conditions, provider changes, technical requirements, market conditions, or business needs.

The price shown at the time of placing an order is the applicable price for that order. Future price changes do not apply retroactively to completed orders.

We are not responsible for losses caused by price changes, service changes, or service discontinuation.

15. User Responsibilities

You are responsible for:

• Choosing the correct service.
• Reading the service description before ordering.
• Submitting the correct public link.
• Keeping the link active and accessible during delivery.
• Understanding the risks and limitations of each service.
• Following the rules of each third-party platform.
• Using PENMOWU lawfully and responsibly.
• Keeping your account and API credentials secure.
• Reviewing these Terms, our Privacy Policy, and any service-specific rules.

You agree not to use PENMOWU in a way that could harm our platform, other users, third-party platforms, service providers, or the public.

16. Prohibited Use

You may not use PENMOWU for:

• Illegal activity
• Fraud, scams, or deceptive practices
• Impersonation of another person, brand, company, creator, or public figure
• Harassment, threats, abuse, or harmful activity
• Manipulation of reviews, ratings, testimonials, or consumer feedback
• Misrepresentation of business reputation, public importance, trustworthiness, or commercial influence
• Promotion of hate, violence, exploitation, or harmful content
• Spam, phishing, malware, or unauthorized automation
• Unauthorized access to accounts, systems, platforms, or data
• Services involving stolen accounts, compromised accounts, or unauthorized credentials
• Activity that violates the rules of TikTok, YouTube, Instagram, Facebook, X/Twitter, Telegram, Spotify, SoundCloud, or any other platform
• Any use that may expose PENMOWU to legal, regulatory, security, financial, or reputational risk

We reserve the right to reject, cancel, suspend, or terminate any order or account that we believe violates these rules.

17. Responsible Use Policy

PENMOWU services must be used responsibly.

You agree that you will not use PENMOWU services to:

• Mislead audiences
• Impersonate others
• Manipulate consumer reviews or testimonials
• Create false or deceptive endorsements
• Misrepresent commercial influence or public importance
• Deceive brands, advertisers, customers, viewers, platforms, or the public
• Violate applicable laws, regulations, or platform rules

For commercial use, you are responsible for ensuring that your use of any service does not misrepresent your business reputation, consumer trust, social influence, audience size, engagement level, or market importance.

You are solely responsible for reviewing and complying with all relevant platform policies and legal requirements before placing an order.

18. Reviews, Testimonials, and Social Proof

You may not use PENMOWU services to create, support, promote, or distribute fake reviews, fake testimonials, fake endorsements, fake customer experiences, or misleading social proof.

You may not claim that service results represent organic audience interest, genuine customer reviews, verified consumer opinions, or authentic endorsements unless such claims are accurate and lawful.

You may not use PENMOWU services to mislead advertisers, sponsors, brands, customers, viewers, or business partners about your influence, reputation, popularity, or commercial value.

19. Platform Compliance

Third-party platforms may have their own terms, policies, algorithms, enforcement systems, and moderation rules.

You understand and agree that:

• PENMOWU does not control third-party platforms.
• Third-party platforms may remove content, reduce visibility, restrict accounts, suspend accounts, change metrics, delete engagement, or update rules at any time.
• PENMOWU is not responsible for actions taken by third-party platforms.
• You are responsible for understanding and accepting platform-related risks before using any service.

We do not guarantee that any service will prevent account restrictions, content removal, metric changes, algorithmic changes, platform review, or moderation action.

20. No Guaranteed Results

PENMOWU does not guarantee:

• Viral results
• Monetization approval
• Ranking improvements
• Permanent followers, views, likes, comments, shares, or engagement
• No drops
• No account restrictions
• No platform action
• Exact delivery speed
• Exact retention
• Exact audience behavior
• Sales, leads, revenue, fame, sponsorships, or business results

All services are provided according to the service description, availability, provider conditions, platform behavior, and technical limitations.

21. API Terms

PENMOWU may provide API access for users, developers, agencies, or resellers.

By using the API, you agree to:

• Keep your API key confidential.
• Not share your API key publicly.
• Not use the API for spam, abuse, fraud, scraping, attacks, or unlawful activity.
• Not overload our servers or abuse API requests.
• Not resell API access in a way that violates these Terms.
• Secure your own website, application, server, and customer data.
• Ensure your users or customers comply with applicable laws and platform rules.

We may limit, suspend, rotate, revoke, or terminate API access at any time if we detect abuse, security risk, excessive usage, payment issues, or policy violations.

API documentation, actions, endpoints, parameters, and responses may be updated at any time.

22. Resellers and Agencies

If you use PENMOWU as a reseller, agency, developer, or service provider for your own customers, you are responsible for:

• Providing accurate information to your customers.
• Not making false guarantees.
• Not misrepresenting PENMOWU services.
• Explaining service limitations, refill rules, and delivery estimates.
• Handling your own customer support, terms, privacy obligations, and legal responsibilities.
• Ensuring that your customers do not use services for prohibited purposes.

PENMOWU is not responsible for claims, promises, refunds, disputes, chargebacks, or representations made by resellers, agencies, or third-party users to their own customers.

23. Support Policy

PENMOWU may provide support through website tickets, email, Telegram, or other available channels.

Support may help with:

• Account questions
• Deposit or payment questions
• Order status
• Refill requests
• Cancellation requests
• API issues
• Service description clarification

Support response times are not guaranteed. Complex issues, provider delays, payment reviews, technical problems, or platform-related changes may require additional time.

When contacting support, you should provide accurate information, such as:

• Username
• Order ID
• Service name
• Submitted link
• Payment transaction ID, if applicable
• Clear description of the issue

Abusive, threatening, fraudulent, or spammy support behavior may result in account restriction or termination.

24. Privacy

Your use of PENMOWU is also governed by our Privacy Policy, which explains how we collect, use, store, and protect information.

By using PENMOWU, you agree to our Privacy Policy.

You should not submit sensitive personal information, private passwords, unauthorized credentials, or data you do not have the right to use.

25. Intellectual Property

All website content, design elements, text, graphics, interface components, software, code, branding, logos, service descriptions, documentation, and platform materials owned by PENMOWU are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, reverse engineer, scrape, or exploit PENMOWU content, software, API, or platform materials without our prior written permission.

You retain ownership of content, links, or information you submit, but you grant PENMOWU the necessary right to process such information for the purpose of providing services, managing orders, operating the platform, preventing abuse, and providing support.

26. Third-Party Services and Links

PENMOWU may contain links to third-party websites, payment providers, social media platforms, tools, or resources.

We are not responsible for:

• Third-party websites
• Third-party terms or policies
• Third-party security practices
• Third-party platform actions
• Payment provider restrictions
• Platform rule changes
• Content hosted on external platforms

You should review third-party terms and privacy policies before using them.

27. Service Availability

We try to maintain reliable access to PENMOWU, but we do not guarantee uninterrupted, error-free, or always-available service.

Website access may be affected by:

• Maintenance
• Server issues
• Network problems
• Security events
• Provider downtime
• Payment provider issues
• Platform changes
• Technical errors
• Force majeure events

We may modify, suspend, limit, or discontinue any part of the website or services at any time.

28. Account Suspension and Termination

We may suspend, restrict, or terminate your account if we believe that:

• You violated these Terms.
• You submitted fraudulent or abusive orders.
• You engaged in chargeback abuse.
• You used stolen, unauthorized, or suspicious payment methods.
• You abused support channels.
• You shared false information.
• You violated platform rules or applicable laws.
• Your activity creates risk for PENMOWU or third parties.
• Your API usage is abusive, excessive, or insecure.

If your account is suspended or terminated, you may lose access to your dashboard, active orders, support features, API access, account balance, or service history, subject to applicable law and our internal review.

29. Disclaimer of Warranties

PENMOWU is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, reliability, and uninterrupted operation.

We do not warrant that:

• The website will always be available.
• Services will always be error-free.
• Delivery will always occur within estimated timeframes.
• Third-party platforms will preserve delivered metrics.
• Orders will produce specific business, marketing, ranking, monetization, or social results.
• The website or services will meet your expectations.

30. Limitation of Liability

To the maximum extent permitted by law, PENMOWU and its owners, operators, employees, contractors, partners, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages.

This includes damages related to:

• Loss of profits
• Loss of business
• Loss of revenue
• Loss of data
• Loss of account access
• Loss of followers, views, likes, comments, engagement, or metrics
• Platform restrictions or account actions
• Payment disputes
• Service delays
• Third-party provider issues
• API downtime
• Reputation damage
• Customer disputes involving resellers or agencies

Our total liability for any claim related to PENMOWU shall not exceed the amount you paid to PENMOWU for the specific service giving rise to the claim, unless applicable law requires otherwise.

31. Indemnification

You agree to defend, indemnify, and hold harmless PENMOWU and its owners, operators, employees, contractors, partners, service providers, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your use of PENMOWU
• Your violation of these Terms
• Your violation of applicable laws or platform rules
• Your misuse of services
• Your submitted links or content
• Your customer relationships as a reseller or agency
• Your API usage
• Your payment disputes or chargebacks
• Your misleading claims, fake testimonials, or prohibited activities

This obligation will survive account termination or discontinuation of service.

32. Changes to These Terms

We may update these Terms from time to time.

When we update the Terms, we will revise the “Last Updated” date at the top of this page. The updated Terms become effective when posted on the website unless otherwise stated.

Your continued use of PENMOWU after changes are posted means you accept the updated Terms.

We encourage you to review these Terms regularly.

33. Dispute Resolution

If you have any question, complaint, dispute, or issue related to your account, orders, payments, API usage, services, or these Terms, you agree to contact PENMOWU support first and give us a reasonable opportunity to review and respond to the matter.

We will make reasonable efforts to resolve disputes through communication, support review, account records, order records, payment records, service descriptions, and any information provided by the user.

When submitting a dispute or support request, you should provide accurate and complete information, including:

• Your username
• Order ID
• Payment transaction ID, if applicable
• Submitted link
• Service name
• Clear description of the issue
• Screenshots or supporting details, if available

You agree not to submit false claims, abusive complaints, fraudulent payment disputes, or chargebacks without first attempting to resolve the issue through PENMOWU support.

Nothing in these Terms limits any rights you may have under applicable laws that cannot legally be waived or restricted.

PENMOWU reserves the right to suspend or restrict accounts involved in fraudulent disputes, abusive chargebacks, false claims, payment abuse, violation of these Terms, or misuse of the platform.

34. Contact Information

If you have questions about these Terms, your account, orders, payments, API usage, or support requests, you may contact us:

PENMOWU Support
Website: https://penmowu.com
Email: [moonservice2026@163.com]
Telegram: [@penmowuofficial]

Please include enough information for us to understand and respond to your request, such as your username, order ID, transaction ID, submitted link, and a clear description of the issue.